Frequently Asked Questions
Everything you need to know about your DONNI. order.
What is the status of my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number on the carrier's website to monitor your shipment's progress.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 21 days of the delivery date. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
Where are DONNI. products made?
We take pride in our local production. The majority of our collection is designed and manufactured in Los Angeles, supporting local craftsmanship and ensuring high-quality standards.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How should I care for my DONNI. pieces?
To maintain the longevity of our signature fabrics, we recommend machine washing cold on a gentle cycle and laying flat to dry. Specific care instructions are located on the inner tag of every garment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay.